Event reminders
Trybe reminds ticket holders before the event in the app and by email. Organizers can add their own reminders with a scheduled Event update or an automation that runs before the event.
What you get
Trybe's own reminders reach ticket holders in the app and by email
Schedule your own reminder as an Event update, by email or text
Automations run a set time before the event, for every participant
Include what they need: doors, set times, address, their ticket
Reminder email campaigns about your events on Trybe are free
Event reminders in detail
Event reminders make sure people who bought a ticket show up. Trybe sends its own reminders to ticket holders before the event, as a push notification in the Trybe app and by email, with no setup on your side. On top of that, organizers can send their own reminders in two ways. The first is a scheduled campaign with the Event update purpose, addressed to the event's participants: pick email or SMS, write the message (doors, set times, address, what to bring, a link to their ticket) and choose the date and time.
The second is an automation with the Before an event trigger, which runs once for every participant a set time before the event starts, for example 24 hours before, and can send an email or a text. Reminder email campaigns about your events on Trybe are free. Texts, and emails from automations you build, use credits (1 per email, 10 per text part in Canada and the US or 25 elsewhere), and every paid event on Trybe adds 5,000 free credits. Texts go out between 9 AM and 9 PM.
How it works
Trybe reminds by default
Ticket holders get a reminder before the event in the app and by email, automatically.
Add your own message
Create an Event update campaign for the event's participants, by email or text.
Pick the timing
Schedule a date and time, or use an automation with the Before an event trigger, for example 24 hours before.
Check delivery
Follow who received the reminder on the campaign page or in the automation's runs.
Questions organizers ask
Does Trybe remind attendees about my event automatically?
Yes. Ticket holders receive a reminder before the event as a push notification in the Trybe app and by email. You do not have to set anything up.
Can I send my own reminder with specific details?
Yes. Create a campaign with the Event update purpose, target the event's participants and schedule it for the moment you want. Include doors, set times, the address and a link to their ticket.
Can I remind people by text?
Yes. Choose SMS for your reminder campaign or automation. Texts use 10 credits per part in Canada and the US and 25 elsewhere, every paid event on Trybe adds 5,000 free credits, and texts go out between 9 AM and 9 PM.
Can a reminder go out automatically 24 hours before every event?
Yes, with an automation using the Before an event trigger, which runs for each participant a set time before the event starts. Choose email or text and write the message once.
Will unsubscribed people still get the reminder?
Reminders sent with the Event update purpose are transactional and reach every ticket holder, including people who unsubscribed from marketing. Promotional campaigns only reach people who opted in.
Do reminders cost anything?
Trybe's own reminders are included, and so are reminder email campaigns about your events on Trybe. Texts, and emails from automations you build, use credits, and every paid event adds 5,000 free.
Related features
Event updates
Tell every ticket holder about a schedule change, door info or a new line-up, by email or text
Automations
Flows that run on their own when fans follow, buy, abandon a cart or have an event coming up
QR tickets & wallet passes
Every ticket carries a unique QR code, by email, in the app and in Apple or Google Wallet, valid for one scan