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Event reminders

Trybe reminds ticket holders before the event in the app and by email. Organizers can add their own reminders with a scheduled Event update or an automation that runs before the event.

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What you get

  • Trybe's own reminders reach ticket holders in the app and by email

  • Schedule your own reminder as an Event update, by email or text

  • Automations run a set time before the event, for every participant

  • Include what they need: doors, set times, address, their ticket

  • Reminder emails are free for organizers hosting on Trybe

What is Event reminders?

Event reminders make sure people who bought a ticket actually show up. Trybe sends its own reminders to ticket holders before the event, as a push notification in the Trybe app and by email, with no setup on your side. On top of that, organizers can send their own reminders in two ways. The first is a scheduled campaign with the Event update purpose, addressed to the event's participants: pick email or SMS, write the message (doors, set times, address, what to bring, a link to their ticket) and choose the date and time. The second is an automation with the Before an event trigger, which runs once for every participant a set time before the event starts, for example 24 hours before, and can send an email or a text. Trybe's ready-made automations are free to run. Reminder emails are free for organizers hosting events on Trybe; texts cost 10 tokens per part in North America and 25 international, delivered between 8 AM and 9 PM local time.

How it works

  1. 1

    Trybe reminds by default

    Ticket holders get a reminder before the event in the app and by email, automatically.

  2. 2

    Add your own message

    Create an Event update campaign for the event's participants, by email or text.

  3. 3

    Pick the timing

    Schedule a date and time, or use an automation with the Before an event trigger, for example 24 hours before.

  4. 4

    Check delivery

    Follow who received the reminder on the campaign page or in the automation's runs.

Questions organizers ask

Does Trybe remind attendees about my event automatically?

Yes. Ticket holders receive a reminder before the event as a push notification in the Trybe app and by email. You do not have to set anything up.

Can I send my own reminder with specific details?

Yes. Create a campaign with the Event update purpose, target the event's participants and schedule it for the moment you want. Include doors, set times, the address and a link to their ticket.

Can I remind people by text?

Yes. Choose SMS for your reminder campaign or automation. Texts cost 10 tokens per part in North America and 25 international, and go out between 8 AM and 9 PM in the recipient's local time.

Can a reminder go out automatically 24 hours before every event?

Yes, with an automation using the Before an event trigger, which runs for each participant a set time before the event starts. Choose email or text and write the message once.

Will unsubscribed people still get the reminder?

Reminders sent with the Event update purpose are transactional and reach every ticket holder, including people who unsubscribed from marketing. Promotional campaigns only reach people who opted in.

Do reminders cost anything?

Trybe's own reminders are included. Your reminder emails are free for organizers hosting events on Trybe; only texts use tokens.

Related features

  • Event updates

    Tell every ticket holder about a schedule change, door info or a new line-up, by email or text

  • Automations

    Flows that run on their own when fans follow, buy, abandon a cart or have an event coming up

  • QR tickets & wallet passes

    Every ticket carries a unique QR code, by email, in the app and in Apple or Google Wallet, valid for one scan

Previous

Event updates

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Email campaigns

Try it on your next event

Free for organizers hosting on Trybe. No credit card, two-minute setup, works in English and French.

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