Community (CRM)
Community is the contact list Trybe builds for organizers and promoters from every order, sign-up and import: who they are, what they bought and whether you can reach them.
What you get
One row per person: orders, total spent, events attended, lists, segments
Reachable on email or SMS shown per contact, so consent is never a guess
Activity timeline: campaigns opened, tickets bought, door check-ins
CSV import with column matching and a consent column
“Worth a look” shortlists: big spenders, lapsed buyers, never opted in
Community (CRM) in detail
Community is Trybe's contact list (CRM) for organizers and promoters: everyone who bought a ticket, subscribed to your page, signed up for a pre-sale or was imported, in one table your organization owns. Each person has one row with phone, location, lists, segments, orders, total spent, events attended, whether they are reachable on email or SMS, their first traffic source and the date they were added. Open a contact to see their details and an activity timeline: campaigns received, opened and clicked, tickets bought, check-ins at the door, plus private or team notes.
Ready-made “Worth a look” views surface people who bought but never opted in, your biggest spenders, buyers who have gone quiet for a year and past buyers without a ticket for the next event. Import a CSV with an email, a phone or your own id per person, match the columns and keep the consent column honest: only import people who agreed to hear from you. Community is included in the Free plan, for organizers and promoters, with tickets on Trybe or anywhere else.
How it works
Collect automatically
Orders, subscribers from My Page, pre-sale sign-ups and guest lists feed Community on their own.
Import what you already have
Upload a CSV, match the columns and confirm consent to bring your existing list in.
Look people up
Filter by spend, events attended, reachability or source and open any contact to see their history.
Act on the selection
Start an email or SMS campaign, add people to a list or save the filter as a segment.
Questions organizers ask
Where do the contacts in Community come from?
Every ticket order, page sign-up, pre-sale sign-up, guest invitation, ticket transfer, CSV import, manual add and API push creates or updates a contact. Trybe records the first source and never overwrites it, and each person exists once per organization.
Can I import my existing mailing list into Trybe?
Yes. Upload a CSV, match the columns (email, phone or your own id, plus name, city, country, birthdate, language and opt-ins) and review before it runs. Extra columns become custom properties, and you can add everyone to a list in the same step.
Does Trybe track whether a contact agreed to receive emails or texts?
Yes. Each contact shows whether they are reachable on email and on SMS, and campaigns skip people without consent on that channel with a warning before sending. Unsubscribes and STOP replies update the contact automatically.
Is the Trybe CRM free?
Yes. Community comes with every Trybe organization, whether you sell tickets on Trybe or promote events sold elsewhere. Email campaigns about your events on Trybe are free and unlimited, and newsletters and emails about events sold elsewhere use 1 credit each.
Can I see what a specific fan did before contacting them?
Open their contact drawer. The Activity tab lists the campaigns they received, opened and clicked, the tickets they bought and the events they were scanned into, and the Notes tab keeps your team's remarks.
Can other tools add contacts to my Community?
Yes, through the Audience API. Create an API key in Settings, give it the contacts:write scope, and your website form, lead tool or partner can push contacts and list members. Those contacts show API as their source.
Related features
Contact search & filters
Filter your community by any column, see the actual people, then email, text, list or segment them
Segments
Live audiences built from rules: people join and leave on their own as they buy, open, attend or move
Audience API & API keys
Let your website form, lead tool or partner push contacts and list members into Trybe with scoped API keys