How can we help?

Your account, logging in and your team.

• Create your Trybe account and organization

  Sign up with a code sent to your email, then name your organization and claim your trybe.fm link.

• Log in to Trybe, or get back into your account

  Sign in with a one-time code by email or text, or with Google or Facebook. A password still works if your account already has one.

• Invite your team and add co-hosts

  Give teammates access with the right role, and credit partner organizations as co-hosts on an event.

Create events, open pre-sales, control access, scan at the door and handle refunds.

• Create and publish an event with ticket tiers and early bird pricing

  Create the event, add ticket tiers (early bird included), then publish to open sales.

• Open a pre-sale page to collect sign-ups before tickets drop

  Hide tickets behind a sign-up banner, build a list of fans, then announce the drop to them.

• Use a paid waitlist or approve who attends

  Hold a fan's card on a waitlist or a request, and charge only when you accept.

• Scan tickets and sell at the door

  Send your door team a scan link, and put up one QR code that sells tickets on the spot.

• Refund an order, and who keeps the fees

  Refund all or part of an order from Orders, and decide whether to cover the service fee.

How you get paid, who pays which fee, and what the plans and credits include.

• Set up payouts to get paid for your tickets

  Connect Stripe, or your bank account (RIB) in Côte d'Ivoire, before you sell paid tickets.

• Fees, plans and credits: what Trybe costs

  Who pays the ticket fee, what Free and Pro include, and what texts and emails cost in credits.

Email, SMS, Automations, Instagram auto-replies, Meta ads and promoter links.

• Send an email campaign

  Pick an audience and a template, then send now, with Smart Send or at a set time.

• Send an SMS campaign, and what it costs

  Write a short text, pick who gets it, and see the cost in credits before you send.

• Set up an automation from a template

  Pick a ready-made template, fill in the blanks and turn it on.

• Send Instagram DMs automatically when fans comment

  When a fan comments a keyword or replies to a story, Trybe DMs them your ticket link.

• Run a Meta ads campaign from Trybe, and how ad spend works

  Build Facebook and Instagram ads in four steps. Meta bills you directly; Trybe adds nothing.

• Track sales with promoter links

  Give each promoter a tracked link and see their clicks, tickets and revenue.

Bring your contacts in and give fans one link to follow you.

• Import your contacts from Eventbrite, Posh or a CSV file

  Export a CSV from your old tool, upload it to Community, match the columns and import.

• Set up My Page, your link in bio

  One page at trybe.fm/yourname with your events and links, that turns visitors into subscribers.