Refunds
Decide per ticket tier whether tickets are refundable, refundable by request within a set number of days, or non-refundable. Refund all or part of an order in a few clicks, and review fan requests from one page.
What you get
Refund policy per tier: Refundable, By request or Non-refundable
Refund limit in days after purchase for By request tiers
Full or partial refunds from any order, line by line
Fans request from their ticket; you approve or reject in one place
Trybe keeps its service fee except for duplicate or mistaken charges; you can choose to cover it
Refunds in detail
Refunds on Trybe start with a policy the organizer sets on each ticket tier: Refundable, By request within a number of days after purchase, or Non-refundable. Add-ons and passes carry a policy too. From any order you can refund the whole order or pick line items for a partial refund, and an Absorb fees toggle decides whether the buyer also gets the service fee back from your balance.
Fans with a By request ticket file a refund request from their ticket in a four-step wizard (order, items, reason, details) and are told the organizer reviews it within 48 hours; requests land on the event's Refunds page, where you see the total requested, approve or reject each one, and the fan is notified. A rejected request cannot be re-filed, and fans cannot request a refund once the event has started.
Service fees are non-refundable by default, except for duplicate or mistaken charges; you may choose to cover them. Cancelling an event refunds every paid order in full, fees included. Issue refunds from Trybe rather than from Stripe so your orders, reporting and balance stay in sync. On events in Côte d'Ivoire, refunds are by request only: Trybe pays the buyer back and recovers the amount from your next sales.
How it works
Set the policy per tier
On each ticket tier choose Refundable, By request with a limit in days, or Non-refundable.
Fans request or you decide
By request buyers file from their ticket; you can also open any order and refund it yourself.
Review on the Refunds page
See requests, the amount at stake and approve or reject each one. The fan is notified either way.
Choose what to cover
Refund all or part of the order and decide whether to absorb the service fee from your balance.
Questions organizers ask
Can I choose whether my tickets are refundable?
Yes. Each ticket tier has its own refund policy: Refundable, By request within a limit in days after purchase, or Non-refundable. Add-ons and season passes have a policy as well, and buyers see it before they pay.
How do fans ask for a refund?
From their ticket on trybe.fm, in a four-step wizard: pick the order, the items, a reason (duplicate, error or other) and a short explanation, then see the estimated refund. They are told you review within 48 hours.
Are service fees refunded?
Service fees are non-refundable by default, except for duplicate or mistaken charges. When you refund an order you can choose to absorb them, in which case the buyer gets the fee back from your balance. Cancelling an event refunds everything the buyer paid, fees included.
Can I refund only part of an order?
Yes. Open the order, pick the tickets or add-ons to refund and confirm. The order shows as partially refunded and the refunded tickets are voided.
Can fans request a refund after the event started?
No. Fan-initiated requests close when the event starts. You can still refund any order yourself from the dashboard.
Should I refund from Trybe or from Stripe?
From Trybe. Refunds issued in the dashboard update the order, void the ticket and adjust your balance and reporting; a refund made directly in Stripe is not reflected in Trybe.
How do refunds work on events in Côte d'Ivoire?
Buyers can't refund themselves: they send a refund request and you approve it, or Trybe support handles it. Trybe pays the buyer back, then recovers the refunded amount from your next sales until it is cleared. Banking and the event report show the amount still to recover and each recovery. To cancel an event in Côte d'Ivoire with paid orders, contact Trybe.
Related features
Orders
Every order for an event in one place: search by name, email or phone, refund, resend the ticket, export
Payouts
Request a payout any time, or set daily, weekly or monthly payouts; each sale is ready to pay out 7 days later by default
Ticket types & tiers
Set up free and paid tiers with prices, quantities, limits and sale windows, all on one event page