Decide per ticket tier whether tickets are refundable, refundable by request within a set number of days, or non-refundable. Refund all or part of an order in a few clicks, and review fan requests from one page.
Refund policy per tier: Refundable, By request or Non-refundable
Refund limit in days after purchase for By request tiers
Full or partial refunds from any order, line by line
Fans request from their ticket; you approve or reject in one place
Service fees stay non-refundable unless you choose to cover them
Refunds on Trybe start with a policy the organizer sets on each ticket tier: Refundable, By request within a number of days after purchase, or Non-refundable. Add-ons and passes carry a policy too. From any order you can refund the whole order or pick line items for a partial refund, and an Absorb fees toggle decides whether the buyer also gets the service fee back from your balance. Fans with a By request ticket file a refund request from their ticket in a four-step wizard (order, items, reason, details) and are told the organizer reviews it within 48 hours; requests land on the event's Refunds page, where you see the total requested, approve or reject each one, and the fan is notified. A rejected request cannot be re-filed, and fans cannot request a refund once the event has started. Service fees are non-refundable by default; you may choose to cover them. Cancelling an event refunds every paid order in full, fees included. Issue refunds from Trybe rather than from Stripe so your orders, reporting and balance stay in sync.
On each ticket tier choose Refundable, By request with a limit in days, or Non-refundable.
By request buyers file from their ticket; you can also open any order and refund it yourself.
See requests, the amount at stake and approve or reject each one. The fan is notified either way.
Refund all or part of the order and decide whether to absorb the service fee from your balance.
Yes. Each ticket tier has its own refund policy: Refundable, By request within a limit in days after purchase, or Non-refundable. Add-ons and season passes have a policy as well, and buyers see it before they pay.
From their ticket on trybe.fm, in a four-step wizard: pick the order, the items, a reason (duplicate, error or other) and a short explanation, then see the estimated refund. They are told you review within 48 hours.
Service fees are non-refundable by default. When you refund an order you can choose to absorb them, in which case the buyer gets the fee back from your balance. Cancelling an event refunds everything the buyer paid, fees included.
Yes. Open the order, pick the tickets or add-ons to refund and confirm. The order shows as partially refunded and the refunded tickets are voided.
No. Fan-initiated requests close when the event starts. You can still refund any order yourself from the dashboard.
From Trybe. Refunds issued in the dashboard update the order, void the ticket and adjust your balance and reporting; a refund made directly in Stripe is not reflected in Trybe.
Every order for an event in one place: search by name, email or phone, refund, resend the ticket, export
Request a payout any time, or set daily, weekly or monthly payouts; funds clear 7 days after each sale
Set up free and paid tiers with prices, quantities, limits and sale windows, all on one event page
Free for organizers hosting on Trybe. No credit card, two-minute setup, works in English and French.