Orders
The Orders page lists every purchase for an event with its tickets, add-ons, promo code, source and answers to your checkout questions. Refund line by line, resend or forward the confirmation, and export the list.
What you get
Search orders by name, email or phone; filter by ticket type and status
Each order shows tickets, add-ons, promo code, source and referring promoter
Email status per order: Delivered, Opened, Bounced; resend or forward
Refund from the order, whole or line by line, fees absorbed or not
Export the attendee list as PDF or Excel, with order details
Orders in detail
Orders is the per-event list of every purchase on Trybe, online and at the door. Each row shows the date, the buyer, their email, the tickets and quantity, the traffic source, tags and whether the tickets were scanned; statuses include Completed, Pending, Refunded, Partial refund, On hold, Failed and Cancelled. Search by name, email or phone, and filter by ticket type. Open an order to see its tickets and add-ons, the promo code used, the answers to your checkout questions, and where the sale came from: source, UTM parameters, campaign, or Referred by a promoter.
The confirmation email's delivery status is shown per order (Delivered, Opened, Bounced, with a plain explanation), and you can resend it or forward it to another address. Refund from the order, whole or by line item, choosing whether to absorb the fees. Export the attendee list as PDF or Excel with optional order details, and jump to the scanner from the same page. Orders are included in the Free plan.
How it works
Open Orders
Every purchase for the event is listed with buyer, tickets, source and status.
Find the order
Search by name, email or phone, or filter by ticket type and status.
Act on it
Refund whole or by line, resend or forward the confirmation, read checkout answers.
Export when needed
Download the attendee list as PDF or Excel, with order details if you want them.
Questions organizers ask
How do I find a specific order?
Search the event's Orders page by the buyer's name, email or phone number. You can also filter by ticket type and by status, for example Refunded or Pending.
What does an order show me?
The tickets and add-ons bought, quantity, promo code used, answers to your checkout questions and whether tickets were scanned. It also shows the source of the sale, including Referred by when a promoter link was used.
A buyer says they never got their ticket. What can I do?
Open the order and check the email status: Delivered, Opened or Bounced, with the reason. Resend the confirmation, or forward it to another email address if the first one was wrong.
Can I refund part of an order?
Yes. Pick the line items to refund, or refund the whole order, and choose whether to absorb the service fees or not. Refunds made in Trybe update the order status and your revenue.
Can I tell door sales apart from online sales?
Yes. Each order carries a source, Online or Door, plus its traffic source and any UTM parameters, campaign or promoter attached at checkout.
Can I export my orders?
Yes. Export the attendee list as PDF or Excel, with optional order details, from the Orders page. Organization-wide CSV exports of orders and tax live under Exports.
Related features
Refunds
A refund policy per tier, full or partial refunds from any order, and fan requests you approve or reject in one place
Exports
Export orders, tickets and tax as CSV per event or organization-wide, plus attendee lists in PDF or Excel
QR tickets & wallet passes
Every ticket carries a unique QR code, by email, in the app and in Apple or Google Wallet, valid for one scan