Abandoned cart recovery
A fan picks tickets and leaves before paying. A day after the cart goes quiet, Trybe reminds them by push notification in the Trybe app or by email, with a link back to your event page. Add a unique 7-day promo code as a nudge.
See the Automations page →What you get
On for every account from day one, and waits 24 hours before sending
Push notification when the fan has the Trybe app, email otherwise
Pair it with a unique promo code that expires after 7 days
Stops the moment they buy: a stop rule cancels the pending run
Recovered orders attributed by code or link, shown as revenue
Abandoned cart recovery in detail
Abandoned cart recovery is the automation that brings back fans who chose tickets and left before paying, for organizers selling on Trybe. Trybe treats a cart as abandoned about three hours after the fan started it (you can bring that down to 20 minutes), then waits 24 hours and reaches the person by push notification when they can receive push, by email otherwise. The message links back to the event page so they can pick their tickets again. Trybe's own version is on for every account from day one and sends for free; you can edit, pause or reset it.
You can also build your own in the editor: change the wait, add a second nudge by text (10 credits per part in Canada and the US, 25 elsewhere), or a promo code created for that person only, which expires after 7 days by default. Every wait carries a stop rule, so a fan who buys in the meantime never receives the reminder; the rule is checked the moment the order completes. Recovered orders are attributed when the code is redeemed or the link is clicked, and appear as revenue on the automation.
How it works
Fan leaves checkout
Someone picks tickets on your event page and leaves without paying. About three hours after they started, the cart counts as abandoned; you can shorten that to 20 minutes.
Trybe reaches out
After a 24-hour wait, a push notification in the Trybe app, or an email, brings them back to the event page. Add a unique promo code if you want to sweeten it.
Stop rules watch
If they buy in the meantime, the run is cancelled on the spot. Unsubscribes, quiet hours and the daily cap apply as always.
See what came back
Each run shows delivered, opened and clicked, and recovered orders are attributed by code or link with their revenue.
Questions organizers ask
How does Trybe know a cart was abandoned?
A cart is a checkout that was started and not paid. By default Trybe treats it as abandoned about three hours after it started, and you can bring that down to 20 minutes. The automation then starts for that person.
How is the fan contacted?
By push notification when they have the Trybe app, and by email otherwise. The message brings them back to the event page, where they pick their tickets again and finish checkout.
Can I offer a discount to recover the sale?
Yes. Add a Create a promo code step: the code is unique to that person, expires after 7 days by default and can be scoped to that event. When it is redeemed, the whole order is attributed to the automation.
What if they buy before the reminder goes out?
The run stops. Every wait in an automation carries a stop rule such as “they bought a ticket”, checked as soon as it happens, so nobody gets a reminder for tickets they already hold.
Does abandoned cart recovery cost anything?
The abandoned checkout reminder Trybe sets up for you sends for free. If you build your own, an email uses 1 credit per run and a text 10 credits per part in Canada and the US or 25 elsewhere, and every paid event on Trybe adds 5,000 free credits. Nothing is charged on the recovered sale itself.
How often can one person receive it?
Re-entry rules decide: once ever, once per event, at most once a day or every time. On top of that, Trybe's daily cap on automated messages per person applies across all your automations.
Related features
Automations
Flows that run on their own when fans follow, buy, abandon a cart or have an event coming up
Promo codes
Percentage or fixed discounts with limits, dates and tier targeting, shareable as a link that applies the code
Automation revenue attribution
Each automation shows the sales it can prove, by its promo code or a clicked link, and keeps likely sales on a separate line