Smart Send & quiet hours
Smart Send spreads an email campaign over 1 to 2 hours to protect deliverability, and quiet hours keep texts between 9 AM and 9 PM.
What you get
Smart Send delivers gradually over 1 to 2 hours instead of one burst
Immediate mode is one click away when timing matters
Texts never arrive before 9 AM or after 9 PM
A held text shows Paused for quiet hours and resumes on its own
Nothing to configure: both guardrails are built into every send
Smart Send & quiet hours in detail
Smart Send & quiet hours are two delivery rules built into Trybe campaigns. Smart Send is the default for email: instead of pushing thousands of emails out in one burst, Trybe sends them gradually over 1 to 2 hours, which is how inbox providers like to receive bulk mail and helps your campaign land in the inbox rather than the spam folder. If timing matters more, say doors open in an hour, switch the campaign to Immediate.
Smart Send is not a prediction of the best time to send; it spreads the delivery of the send you scheduled. Quiet hours apply to SMS: Trybe only delivers texts between 9 AM and 9 PM, in the campaign's time zone for a campaign and in the recipient's own time zone for an automation. A text that would go out at 11 PM is held, shows Paused for quiet hours in your dashboard, and resumes automatically at 9 AM.
How it works
Write the campaign
Prepare your email or text as usual and pick the audience.
Choose the delivery
For email, keep Smart Send (gradual over 1 to 2 hours) or switch to Immediate. Texts are always checked against quiet hours.
Trybe paces the send
Emails leave gradually; texts due before 9 AM or after 9 PM are held and show Paused for quiet hours.
Delivery completes
Held texts resume on their own when the window opens, and the campaign reports delivered, opened and clicked.
Questions organizers ask
What does Smart Send do?
It spreads the delivery of an email campaign over 1 to 2 hours instead of sending everything at once. Sending gradually protects your deliverability with inbox providers. You can switch any campaign to Immediate.
Does Smart Send pick the best time to send my email?
No. Smart Send does not predict open times; it delivers the campaign you scheduled gradually over 1 to 2 hours. You still choose the date and time.
What are quiet hours?
Trybe delivers text messages only between 9 AM and 9 PM: in the campaign's time zone for a campaign, in the recipient's time zone for an automation. Texts due outside that window are held and sent when it opens.
What happens to a text that hits quiet hours?
It shows as Paused for quiet hours in your campaign or automation and resumes automatically at 9 AM. You do not need to resend it.
Can I turn quiet hours off?
No. Quiet hours protect your recipients and your sender reputation, and carriers expect them. Schedule the send for daytime if you need it to arrive at a precise moment.
Do these rules apply to automations too?
Quiet hours do: an automation text due at night waits until the window opens. Automation emails go out one person at a time as the flow runs, so there is nothing to spread.
Related features
Campaign scheduling
Schedule an email for a date, time and time zone, then change your mind before it goes out
SMS scheduling
Schedule a text for a date, time and time zone; quiet hours keep it between 9 AM and 9 PM
SMS campaigns
Text your community a tracked link, and see the cost in credits before you press send