Paid waitlist
Turn a sold-out tier into a paid waitlist. Fans enter their card, authorized but not charged. Accept them from your dashboard to capture the payment and issue the ticket; declined or expired requests release the hold.
What you get
Card authorized, not charged, until you accept the request
Accept from the dashboard: payment captured, ticket issued
Holds last up to 7 days and are released automatically on expiry
Accept up to 5 hours before the event, or until doors with opt-in
Free events get a waitlist too; every request shows its expiry
Paid waitlist in detail
The paid waitlist is Trybe's way of turning a sold-out ticket tier into confirmed sales rather than a list of names. Enable it on any tier that sells out; the event page then invites fans to join the waitlist by entering their card details. The card is authorized, not charged. In your dashboard you see every request with the tiers asked for, the amount on hold and a countdown to expiry, plus totals for potential revenue, confirmed sales and pending revenue.
Accept a request and the payment is captured and the ticket issued; declined or expired requests release the hold with no charge. Holds last up to 7 days, so Trybe suggests enabling the waitlist within the last 7 days before the event. Standard requests can be accepted up to 5 hours before the event starts; fans who opt in to last-minute acceptance can be admitted right up to the start. Free events create waitlist requests too, without a payment hold. The waitlist is included in the Free plan.
How it works
Enable the waitlist
On a sold-out tier, turn on the waitlist. The event page starts taking requests.
Fans join with a card
They pick the tier and enter card details. The amount is authorized, not charged.
Review requests
See each request, the amount on hold and its expiry; accept the ones you want.
Tickets are issued
Accepting captures the payment and sends the ticket. Anything not accepted releases on expiry.
Questions organizers ask
How does a paid waitlist work?
When a tier is sold out, fans join by entering their card details, which are authorized but not charged. You accept requests from your dashboard; acceptance captures the payment and issues the ticket.
Is the fan charged when they join the waitlist?
No. The payment is only authorized when they join. It is captured when you accept the request, and released with no charge if the request is declined or expires.
How long does the payment hold last?
Up to 7 days from the request. After that the request expires and the hold is released automatically, so it is best to enable the waitlist within the last 7 days before the event.
Until when can I accept people from the waitlist?
Standard requests can be accepted up to 5 hours before the event starts. Fans who opted in to last-minute acceptance can be accepted right up until the event begins.
Does the waitlist work for free events?
Yes. When a free tier sells out, fans can still join the waitlist and you accept them the same way, without any payment hold.
What does the fan see after joining?
A confirmation that they are on the waitlist, with an explanation that their card is held and not charged. When you accept, they get their ticket by email like any other buyer.
Related features
Exclusive events
Fans request to attend with a profile and a payment hold; you approve who gets in before anyone is charged
Ticket types & tiers
Set up free and paid tiers with prices, quantities, limits and sale windows, all on one event page
Orders
Every order for an event in one place: search by name, email or phone, refund, resend the ticket, export