Checkout questions
Add questions to checkout, between ticket selection and payment: an Instagram handle, a plus-one's name, dietary needs, how they heard about you. Mark each required or optional; answers show on every order.
What you get
Eight field types, from short text to terms with a typed signature
Each question required or optional, shown or hidden, in your order
Asked after ticket selection and before payment, in the same checkout
Answers on every order, in access requests and in Community
A Responses tab lists every submission; you are notified of new answers
Checkout questions in detail
Checkout questions let organizers and promoters collect the details they need from each buyer during the Trybe checkout, after ticket selection and before payment. Switch the questions on for an event, then add as many as you need from eight field types: short or multi-line text, single or multiple choice, a checkbox, terms to accept (as text or a link, with an optional typed signature), a website, a social profile (Instagram, LinkedIn, YouTube, GitHub or Telegram), a company and a wallet address.
Mark each one required or optional, hide it without deleting it, and drag to reorder. Fans answer in the Questions step of checkout, so nobody pays without giving you what you asked for. Answers appear on each order, in the Responses tab of the event, in access requests for exclusive events and on the contact in Community, and you are notified when new answers come in. Typical uses: an Instagram handle for a guest list, a plus-one's name, dietary needs for a dinner, a signed waiver, or how the fan heard about you.
How it works
Switch questions on
In the event, turn on checkout questions and add your first question.
Pick the field types
Text, options, checkbox, terms, website, social profile, company or wallet; mark each required or optional.
Fans answer at checkout
The Questions step appears after ticket selection and before payment, on the web and in the app.
Read the answers
Open the Responses tab or any order; answers are also on the contact in Community.
Questions organizers ask
Can I ask buyers questions before they pay on Trybe?
Yes. Turn on checkout questions for the event and add your questions; fans answer them in the Questions step, after choosing tickets and before payment. Required questions must be answered to continue.
What kinds of questions can I ask?
Short or multi-line text, single or multiple choice, a checkbox, terms to accept with an optional typed signature, a website, a social profile such as Instagram or LinkedIn, a company name and a wallet address. Each can be required or optional.
Where do I see the answers?
On each order in the event's Orders page, in the Responses tab that lists every submission, in the access request for exclusive events and on the contact in Community. Trybe also notifies you when new answers arrive.
Can I make a fan accept terms or sign a waiver?
Yes. Add a Terms question with the text or a link to your conditions and, if you want, require a typed signature. The buyer cannot reach payment without accepting.
Can I edit or hide a question after tickets go on sale?
Yes. Edit the wording, change required to optional, reorder, or hide a question so new buyers no longer see it, without losing answers already given.
Do checkout questions work for free tickets and exclusive events?
Yes. The Questions step runs for free orders too, and for exclusive events the answers show in the access request so you can review them before accepting. Door sales through Trybe Pass use a shorter flow.
Related features
Orders
Every order for an event in one place: search by name, email or phone, refund, resend the ticket, export
Community (CRM)
Everyone who bought, joined or subscribed, in one list you own, with orders, spend and consent
Exclusive events
Fans request to attend with a profile and a payment hold; you approve who gets in before anyone is charged