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Feedback surveys

Feedback surveys let organizers ask attendees how the night went: anonymous text, rating and NPS questions, sent as a feedback campaign or via the event link, with results per event.

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What you get

  • Text, rating and NPS questions; answers are anonymous to you

  • Send as a feedback email campaign or share the event link

  • One response per person, results grouped per event

  • Satisfaction out of 5, NPS from −100 to 100, response and open rates

  • Automations can send it after the event, free of tokens

What is Feedback surveys?

Feedback surveys let organizers and promoters hear from attendees after an event without chasing them. Each event has a Feedback page where you build the survey from text, rating and NPS questions, then send it as a feedback campaign email to ticket holders or share the event link with ?showFeedback=true. Attendees answer on the event page; responses are anonymous to the organizer and limited to one per person. Results are read per event: overall satisfaction out of 5, response rate, open rate of the campaign, the share of positive feedback, the satisfaction distribution, an NPS score from −100 to 100 (detractors 0–6, passives 7–8, promoters 9–10) and the table of individual answers. Trybe's ready-made post-event feedback automation sends the survey on its own after each event, at no token cost, and home suggests asking for feedback within 14 days of the last event. Use the answers to fix what did not work and to back up your choices for the next date.

How it works

  1. 1

    Build the survey

    Add text, rating and NPS questions on the event's Feedback page.

  2. 2

    Send it

    Send a feedback campaign to ticket holders, share the link or let the automation send it.

  3. 3

    Attendees answer

    They respond on the event page, anonymously, once each.

  4. 4

    Read the results

    See satisfaction, NPS, response rate and every answer per event.

Questions organizers ask

How do I send a post-event survey with Trybe?

Open the event's Feedback page, add text, rating or NPS questions, then send it as a feedback campaign or share the event link with ?showFeedback=true. The ready-made automation can send it after every event.

Are the answers anonymous?

Yes. Responses are anonymous to the organizer, and each person can answer once. The survey tells attendees this before they start.

What is NPS and how does Trybe calculate it?

Attendees rate from 0 to 10 how likely they are to recommend you. Scores 0–6 are detractors, 7–8 passives, 9–10 promoters, and NPS is the percentage of promoters minus the percentage of detractors, from −100 to 100.

Does sending the survey cost tokens?

Emails are free for organizers hosting events on Trybe, and the ready-made post-event feedback automation sends at no token cost. Only launch or newsletter emails use tokens.

Can I see results for one event at a time?

Yes. Results live on each event's Feedback page: satisfaction, response rate, positive share, distribution, NPS and the response table for that event only.

When should I send it?

Soon after the event, while it is fresh. The after-an-event automation trigger handles the timing for you, and home reminds you to ask for feedback within 14 days of your last event.

Related features

  • Automations

    Flows that run on their own when fans follow, buy, abandon a cart or have an event coming up

  • Email campaigns

    Write to your whole community from the same dashboard as your tickets. Free for organizers on Trybe

  • Event updates

    Tell every ticket holder about a schedule change, door info or a new line-up, by email or text

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Try it on your next event

Free for organizers hosting on Trybe. No credit card, two-minute setup, works in English and French.

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