Feedback surveys
Feedback surveys let organizers ask attendees how the night went: anonymous text, rating and NPS questions, sent as a feedback campaign or via the event link, with results per event.
What you get
Text, rating and NPS questions; answers are anonymous to you
Send as a feedback email campaign or share the event link
One response per person, results grouped per event
Satisfaction out of 5, NPS from −100 to 100, response and open rates
An automation can email it after the event, at no cost
Feedback surveys in detail
Feedback surveys let organizers and promoters hear from attendees after an event without chasing them. Each event has a Feedback page where you build the survey from text, rating and NPS questions, then send it as a feedback campaign email to ticket holders or share the event link with ?showFeedback=true. Attendees answer on the event page; responses are anonymous to the organizer and limited to one per person.
Results are read per event: overall satisfaction out of 5, response rate, open rate of the campaign, the share of positive feedback, the satisfaction distribution, an NPS score from −100 to 100 (detractors 0–6, passives 7–8, promoters 9–10) and the table of individual answers. Trybe's ready-made post-event feedback automation sends the survey on its own after each event, for free, and your dashboard home suggests asking for feedback within 14 days of the last event. Use the answers to fix what did not work and to back up your choices for the next date.
How it works
Build the survey
Add text, rating and NPS questions on the event's Feedback page.
Send it
Send a feedback campaign to ticket holders, share the link or let the automation send it.
Attendees answer
They respond on the event page, anonymously, once each.
Read the results
See satisfaction, NPS, response rate and every answer per event.
Questions organizers ask
How do I send a post-event survey with Trybe?
Open the event's Feedback page, add text, rating or NPS questions, then send it as a feedback campaign or share the event link with ?showFeedback=true. The post-event feedback automation template can send it two days after every event.
Are the answers anonymous?
Yes. Responses are anonymous to the organizer, and each person can answer once. The survey tells attendees this before they start.
What is NPS and how does Trybe calculate it?
Attendees rate from 0 to 10 how likely they are to recommend you. Scores 0–6 are detractors, 7–8 passives, 9–10 promoters, and NPS is the percentage of promoters minus the percentage of detractors, from −100 to 100.
Does sending the survey cost credits?
No. An email campaign about your event on Trybe is free, and sent with the post-event feedback template it costs no credits either, because automation emails triggered after an event are free. Emails for a launch, a newsletter or other automations you build use 1 credit each.
Can I see results for one event at a time?
Yes. Results live on each event's Feedback page: satisfaction, response rate, positive share, distribution, NPS and the response table for that event only.
When should I send it?
Soon after the event, while it is fresh. The after-an-event automation trigger handles the timing for you, and your dashboard home reminds you to ask for feedback within 14 days of your last event.
Related features
Automations
Flows that run on their own when fans follow, buy, abandon a cart or have an event coming up
Email campaigns
Write to your whole community from the dashboard that runs your events, free and unlimited for events on Trybe
Event updates
Tell every ticket holder about a schedule change, door info or a new line-up, by email or text